Access & Quality Care
What’s Age Got to Do With It? Designing Virtual Care Tools Across the Lifespan

In today’s rapidly evolving telehealth landscape, one-size-fits-all solutions are no longer enough. At Kismet, we believe virtual care should be as diverse and dynamic as the people it serves, whether they’re 4, 14, or 74. That’s why we’ve doubled down on age-based design in our latest feature releases, tailoring tools that meet clients where they are developmentally, emotionally, and cognitively.
Why Age Matters in Virtual Care
Developmental differences shape how people engage with technology, and with care. A preschooler might need bright visuals, drag-and-drop play, and immediate feedback. A teenager may crave creative autonomy, privacy, and interactive tools that don’t feel "kiddie." Meanwhile, older adults might require accessibility features like larger text, simplified navigation, or lower sensory input.
Designing for such a wide range of needs requires more than good UX, it takes deep clinical empathy, thoughtful iteration, and continuous feedback from real-world use.
Meeting the Moment with Kismet’s New Features
Our newest features were built with age and engagement in mind:
- Age-Based Designs: From the layout to the icons, users now see experiences tailored to their developmental stage, creating a sense of safety and relevance from the first click.
- Kismet Activities & Text Blocks: Providers can now upload and customize interactive worksheets, storytelling prompts, or psychoeducation content to suit different age groups, from early childhood to adolescence and beyond.
- SeaBlast & Four in a Row: These interactive games aren’t just fun, they’re therapeutic tools that promote relationship-building, turn-taking, strategic thinking, and emotional regulation. And yes, they’re age-appropriate, too.
Designing for Dignity at Every Age
We’re not just thinking about kids. Kismet’s platform is expanding to serve the full lifespan, recognizing that telehealth needs to work just as well for aging adults, caregivers, and multigenerational families. As health systems shift toward whole-person and whole-family models, age-sensitive design isn’t a luxury- it’s essential.
What's Next
We’re continuing to listen to providers, families, and clients to make our tools even more responsive and inclusive. That means expanding our activity library, refining designs, and creating space for older teens and adults who need virtual care that feels right for them.
Because when it comes to health, healing, and connection, age should never be a barrier.